How to pay
Returns and size exchange
You will have 180 days available*
Free size change
Even in the case of defective goods
Receive the order in a few days
Express currier delivery and return
RESI E RECESSI
You are entitled to withdraw from the contract, without stating a reason, within 14 days from when you or any appointed third-parties (I) receive the product or (II) if several products on one order are delivered separately, from the date the last product was received.
To exercise a right of withdrawal, you shall notify Wheelup, of your intentions by accessing the "My Returns" page in the My Account page or, if you are not a registered user by accessing the dedicated page and entering the order number and email address used to place the order; follow the instructions to complete the online return request, you will then receive a withdrawal confirmation email, and the RMA form to be included in the package along with the instructions on how to return the product.
To meet the withdrawal deadline, it is sufficient for you to submit your request form before the withdrawal period expires.
If you withdraw from this contract, we shall refund all payments received from you with the exception of the shipping costs, without undue delay and in any event not later than 14 days from the day on which Wheelup receives your decision to withdraw from this contract. We will carry out such refunds using the same means of payment as you used for the initial transaction, unless you request the refund via a different means of payment, in which case you will be charged for any additional fees incurred as a result of your choice of such means. We may withhold the refund until we have received the returned goods or you have supplied evidence of having despatched the goods, whichever is the earliest.
If you have received the product, please return it to Wheelup without undue delay and, in any event, within 14 days from the day you sent notice of your withdrawal. The deadline shall be met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. If you exercise your right of withdrawal via the website using the return service provided by the website, before confirming the withdrawal request, the cost to return the goods will be indicated.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Return due to defect or nonconformity.
SCELTA 1: Rendi in negozio
Anche per gli acquisti fatti online, se hai bisogno di assistenza puoi far riferimento ai nostri negozi. In negozio potrai infatti procedere al Cambio taglia Gratuito o alla restituzione di un prodotto ricevendo un buono Spesa utilizzabile nell’arco di 24 mesi.
SCELTA 2: Prenota un corriere a domicilio
Richiedi il reso tramite il Modulo online, ti invieremo l’autorizzazione in cui troverai un link per prenotare la presa del corriere nel giorno e all’indirizzo che sceglierai.
Con Wheelup non sei obbligato a consegnare il pacco all’indirizzo a cui te lo abbiamo spedito.
SCELTA 3: Rendi in uno dei centinaia locker
Grazie alla collaborazione con InPost potrai consegnare il tuo reso in uno degli oltre 350 Locker aperti 24h su 24 presenti su tutto il territorio.
Richiedi il reso tramite il Modulo online, ti invieremo l’autorizzazione in cui troverai il link per stampare l’etichetta InPost.
VUOI PROCEDERE AL RESO?
RETURN FOR SIZE EXCHANGE OR WITH REFUND BY VOUCHER VALID FOR 24 MONTHS:
180 DAYS of time for all registered customers on all brands, 30 DAYS of time for NON-registered customers on all brands
RETURN WITH MONETARY REFUND (only for purchases made online or with Instore Online Order mode):
30 days of time